Campaign Management

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Campaign Management

Can I make changes to my campaign?

Yes, making changes to your Extu campaign is quick and easy.  You can make simple changes like: Changing the time...

Can I provide my own content?

Yes, you can provide your own custom content as long as it originates from your company. If it’s a 3rd...

How do I reschedule my campaign?

Your Extu campaigns are set up to send four business days after the date you receive your first draft. Our...

When will I receive the draft campaign to be approved?

You should expect to receive your draft campaign to review within the first and second week of the month. Our...

I accidentally scheduled my campaign before changes were made. How can I cancel it?

The Extu team can cancel your campaign for you. At this time, you do not have the ability to cancel...

Are there guidelines for requesting custom content?

Yes, when you submit custom content, there are certain copyright and infringement terms that you agree to, including:  You have...

Can I update my account information before I send my campaign?

Yes, you can update account information yourself via our self-approval platform including: Company Name Website Phone Number Email About Us...

Can I change the name or email address that appears when sending my monthly campaign? 

Yes, you can change the “from name” and email address that will appear as the sender of your email campaign....

Can I change my company logo?

Yes, the Extu team can change your company logo. If you wish to update your logo, please email us at...

How does Extu source content?

Extu sources content through a combination of professional writers and licensing rights with top publishers like Forbes, Business Insider, The...

Can I include my own products?

We do our best to provide the most relevant product features in your monthly campaign however understand there are times...

Can I remove the author and/or publishers names from the image or landing page?

It’s important to note an article from a trusted source is more likely to be clicked and shared by your...

Can I edit the body of the text for licensed content?

Due to our licensing agreement, we are unable to edit the body of the text or insert marketing messages into...

Can I change the subject line of my monthly email?

You have full ability to change the subject line, however, please note that we aim to optimize the subject line...

What is custom content?

Custom content is content unique to your company that isn’t provided by Extu’s sourced content. Custom content is focused on engaging...

I need to make changes but my campaign has already been sent, what can I do?

Unfortunately, after your campaign is sent it can no longer be edited. Any changes made to your account will reflect...

What happens if I don’t have enough content to create a full custom article?

We can still create your custom content article as long as you have submitted your request via our Custom Content...

I’m getting an error message when trying to authenticate my domain in Campaign Monitor

When trying to authentication your email sending domain in Campaign Monitor and are receiving this error message ” This domain...