{"id":17518,"date":"2021-11-08T02:29:31","date_gmt":"2021-11-08T02:29:31","guid":{"rendered":"http:\/\/partners.oneaffiniti.com\/?post_type=ht_kb&#038;p=17518"},"modified":"2024-01-28T23:37:32","modified_gmt":"2024-01-28T23:37:32","slug":"what-emails-do-i-need-to-whitelist","status":"publish","type":"ht_kb","link":"https:\/\/partners.extu.com\/fr\/knowledge-base\/what-emails-do-i-need-to-whitelist\/","title":{"rendered":"What emails do I need to whitelist?"},"content":{"rendered":"<div class=\"wpb_text_column wpb_content_element \">\n<div class=\"wpb_wrapper\">\n<p>We use emails as the primary way to send you timely information on when to take action such as when to review your campaign and when you to follow up a new lead generated from your campaign.<\/p>\n<p>That\u2019s why it\u2019s important that you mark our email addresses as safe so that you can continue to receive important service-related information.<\/p>\n<p class=\"CDt4Ke zfr3Q\" dir=\"ltr\"><strong>Service emails<\/strong><\/p>\n<p class=\"CDt4Ke zfr3Q\" dir=\"ltr\">These emails below come from our internal systems and contain important time-sensitive information about your campaign and program. You should add these emails to your contact list to ensure they reach your inbox.<\/p>\n<ul>\n<li><a href=\"mailto:campaigns@c.extu.com\"><u>campaigns@c.extu.com<\/u><\/a>\u00a0\u2013 Campaign drafts &amp; custom content requests<\/li>\n<li><a href=\"mailto:sales@p.extu.com\"><u>sales@p.extu.com<\/u><\/a>\u00a0\u2013 Sales reporting reminders<\/li>\n<li><a href=\"mailto:hello@p.extu.com\"><u>hello@p.extu.com<\/u>\u00a0<\/a>\u2013 General program updates<\/li>\n<li><a href=\"mailto:leads@f.extu.com\"><u>leads@f.extu.com<\/u><\/a>\u00a0\u2013 Lead notifications<\/li>\n<li><a href=\"mailto:notifications@f.extu.com\"><u>notifications@f.extu.com<\/u><\/a>\u00a0\u2013 Form notifications<\/li>\n<\/ul>\n<p class=\"CDt4Ke zfr3Q\" dir=\"ltr\"><strong>Third-party domains<\/strong><\/p>\n<p class=\"CDt4Ke zfr3Q\" dir=\"ltr\">Emails from our third-party mailing platform Campaign Monitor also need to be whitelisted to ensure you receive important updates like account invitations and confirmation emails.<\/p>\n<p class=\"CDt4Ke zfr3Q\" dir=\"ltr\">Our current sending domains to whitelist are:<\/p>\n<ul>\n<li><a class=\"XqQF9c rXJpyf\" href=\"http:\/\/www.google.com\/url?q=http%3A%2F%2Fcmail.com%2F&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNG9pkKDn634M8joCUpPMOrAyhN6Ew\" target=\"_blank\" rel=\"noopener\"><u>cmail.com<\/u><\/a>,\u00a0<a class=\"XqQF9c rXJpyf\" href=\"http:\/\/www.google.com\/url?q=http%3A%2F%2Fcmail1.com%2F&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNEEY9k9l2-_rmOEdqpMryPgo1xnIA\" target=\"_blank\" rel=\"noopener\"><u>cmail1.com<\/u><\/a>\u00a0through\u00a0<a class=\"XqQF9c rXJpyf\" href=\"http:\/\/www.google.com\/url?q=http%3A%2F%2Fcmail20.com%2F&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNHax8pqzj1RNf-s2ELczWfe_n42uw\" target=\"_blank\" rel=\"noopener\"><u>cmail20.com<\/u><\/a><\/li>\n<li><a class=\"XqQF9c rXJpyf\" href=\"http:\/\/www.google.com\/url?q=http%3A%2F%2Fcreatesend.com%2F&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNHQLT_Oqwtv6UqtHi-bTN-uGgVCXg\" target=\"_blank\" rel=\"noopener\"><u>createsend.com<\/u><\/a>,\u00a0<a class=\"XqQF9c rXJpyf\" href=\"http:\/\/www.google.com\/url?q=http%3A%2F%2Fcreatesend1.com%2F&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNEaq9QvX9AdmDnDKlsg3vyAp109pg\" target=\"_blank\" rel=\"noopener\"><u>createsend1.com<\/u><\/a>\u00a0through\u00a0<a class=\"XqQF9c rXJpyf\" href=\"http:\/\/www.google.com\/url?q=http%3A%2F%2Fcreatesend20.com%2F&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNFr3Mvqe1RNd591VhiEiGI6aPIW7w\" target=\"_blank\" rel=\"noopener\"><u>createsend20.com<\/u><\/a><\/li>\n<\/ul>\n<p>See all of Campaign Monitor\u2019s IP addresses here:\u00a0<span class=\" aw5Odc\"><a class=\"XqQF9c\" href=\"https:\/\/www.google.com\/url?q=https%3A%2F%2Fhelp.campaignmonitor.com%2Fwhitelist-campaign-monitors-addresses&amp;sa=D&amp;sntz=1&amp;usg=AFQjCNHOn3DBiiCwqa4EtLjpTo7HduDBaA\" target=\"_blank\" rel=\"noopener\"><u>https:\/\/help.campaignmonitor.com\/whitelist-campaign-monitors-addresses<\/u><\/a><\/span><\/p>\n<p class=\"CDt4Ke zfr3Q\" dir=\"ltr\"><strong>Support Inboxes<\/strong><\/p>\n<p class=\"CDt4Ke zfr3Q\" dir=\"ltr\">If you have any campaign questions or changes please email our campaign support team at\u00a0<a href=\"mailto:support@extu.com\"><u>support@extu.com<\/u><\/a>.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p dir=\"ltr\">Check out our guide to<strong> <a href=\"https:\/\/partners.extu.com\/whitelisting-emails\/\" target=\"_blank\" rel=\"noopener\"><u>whitelisting Extu emails<\/u><\/a><\/strong> for step-by-step instructions on how to whitelist these emails.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>We use emails as the primary way to send you timely information on when to take action such as when to review your campaign and when you to follow up a new lead generated from your campaign. That\u2019s why it\u2019s important that you mark our email addresses as safe so that you can continue to receive important service-related information. Service<\/p>\n<div class=\"h10\"><\/div>\n<p><a class=\"more-link1\" href=\"https:\/\/partners.extu.com\/fr\/knowledge-base\/what-emails-do-i-need-to-whitelist\/\">Read more<\/a><\/p>\n","protected":false},"author":54,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_acf_changed":false,"om_disable_all_campaigns":false,"footnotes":""},"ht-kb-category":[69,68],"ht-kb-tag":[282],"class_list":["post-17518","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-account-management","ht_kb_category-getting-started","ht_kb_tag-whitelist"],"acf":[],"_links":{"self":[{"href":"https:\/\/partners.extu.com\/fr\/wp-json\/wp\/v2\/ht-kb\/17518","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/partners.extu.com\/fr\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/partners.extu.com\/fr\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/partners.extu.com\/fr\/wp-json\/wp\/v2\/users\/54"}],"replies":[{"embeddable":true,"href":"https:\/\/partners.extu.com\/fr\/wp-json\/wp\/v2\/comments?post=17518"}],"version-history":[{"count":0,"href":"https:\/\/partners.extu.com\/fr\/wp-json\/wp\/v2\/ht-kb\/17518\/revisions"}],"wp:attachment":[{"href":"https:\/\/partners.extu.com\/fr\/wp-json\/wp\/v2\/media?parent=17518"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/partners.extu.com\/fr\/wp-json\/wp\/v2\/ht-kb-category?post=17518"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/partners.extu.com\/fr\/wp-json\/wp\/v2\/ht-kb-tag?post=17518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}